Refund Policy
Our refund and return policy ensures you can shop with confidence. Learn about our hassle-free return process.
Last updated: 5/29/2026
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Item must be unused and in the same condition that you received it
- Item must be in the original packaging
- Return request must be made within 7 days of delivery
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Personal care items (hygiene reasons)
- Items marked as "Final Sale" or "Non-Returnable"
- Customized or personalized products
- Items damaged due to customer misuse or negligence
- Items without original tags or packaging
Return Process
Contact Us
Email support@quickmart.pk or call +92 300 0000000 to initiate a return request
Provide Details
Share your order number, item details, and reason for return
Await Approval
Our team will review your request and approve eligible returns within 24-48 hours
Ship the Item
Pack the item securely and ship it to the address provided by our team
Receive Refund
Once received and inspected, your refund will be processed
Refund Timeline
COD Orders
For Cash on Delivery orders, refunds will be processed via bank transfer or JazzCash/EasyPaisa within 7-10 business days after we receive and inspect the returned item.
Digital Payment Orders
For orders paid via JazzCash or EasyPaisa, refunds will be credited back to the original payment method within 5-7 business days after approval.
Return Shipping
Defective or Wrong Items
If you received a defective or incorrect item, we will cover the return shipping costs. Contact us immediately, and we'll arrange a pickup or provide a prepaid shipping label.
Change of Mind
For returns due to change of mind or preference, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Refund Methods
- Bank Transfer (for COD orders)
- JazzCash
- EasyPaisa
- Store Credit (additional 10% bonus value)
You can choose your preferred refund method when initiating the return. Store credit comes with an extra 10% bonus value as a thank you for your continued business.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or variant, please initiate a return for the original item and place a new order for the desired variant.
For defective items, we will arrange a free replacement at no additional cost to you.
Need Help?
If you have any questions about our refund policy or need to initiate a return, our customer service team is here to help:
Email: support@quickmart.pk
Phone: +92 300 0000000
WhatsApp: +92 300 0000000
Hours: Monday - Saturday, 9:00 AM - 6:00 PM